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Bonusgame FAQ — Your answers are right here

Whenever you have a question about Bonusgame, this page has you covered. From registration to withdrawals, you'll find clear answers to everything right here.

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Registration & Account
6 Questions

To register on Bonusgame, you need an active mobile number, an email address, and a password. You must be at least 18 years old. Registration is completely free and takes about 3 minutes. You only need your basic details to get started — identity verification is only required before your first withdrawal. Register Now →

No, each person can only open one account on Bonusgame. Having multiple accounts is against Bonusgame's rules. If caught, all accounts will be closed and bonuses may be forfeited.

You will get access to the game lobby as soon as your mobile number is verified. After your first deposit, you can start placing bets on all types of games.

On the login page Click the "Forgot Password?" link. Enter your registered mobile number or email address and a verification code will be sent to you. Use that code to set a new password.

Yes, you can update your name, email, and certain details from Account Settings. However, changing your mobile number or date of birth may require assistance from support.

Yes. You can close your account by contacting Bonusgame support. Make sure to withdraw any remaining balance before closing. If you have a gambling concern, consider self-exclusion first.
Deposit
6 Questions

Log in to your account and go to the "Deposit" option. Select your preferred payment method — mobile banking, bank transfer, or e-wallet. Enter the amount and follow the on-screen instructions.

The minimum deposit on Bonusgame depends on the payment method you choose. Generally, you can start from as little as 200–500 BDT. Check the deposit page for the latest information.

Deposits via mobile banking and e-wallets are usually credited within a few minutes. Bank transfers may take a little longer. If there is an issue, please contact support.

Bonusgame does not typically charge deposit fees. However, your payment provider may apply its own transaction fees. Check the payment method details on the deposit page for accurate information.

Yes. As part of responsible gaming, Bonusgame lets you set your own daily, weekly, or monthly deposit limits. This is Responsible Gaming Can be done from the page.

First, check your internet connection and account balance. Make sure the correct account details were used. If the issue persists, contact Bonusgame support with your transaction reference number.
Withdrawal
5 Questions

Withdrawals on Bonusgame are typically processed within 1–24 hours. Mobile banking and e-wallets are the fastest options. Bank transfers may take 1–3 business days.

Yes. Identity verification (KYC) is required before your first withdrawal. Verification is done using a national ID card or passport. This is mandatory for security and fraud prevention.

Minimum and maximum withdrawal limits on Bonusgame vary by payment method and account level. VIP members generally have higher withdrawal limits. Visit the withdrawal page for the latest details.

Bonus balance cannot be withdrawn directly. You must first meet the specified wagering requirements. After that, winnings earned from the bonus can be withdrawn. For details Terms & Conditions You will receive.

You can cancel a withdrawal request on Bonusgame before processing begins. Once it's underway, cancellation is generally not possible. Contact support as quickly as possible if you need to cancel.
Bonuses & Promotions
5 Questions

Register on Bonusgame After registering, simply make your first deposit and the welcome bonus will be automatically credited to your account. Specific wagering requirements apply to the bonus.

Wagering requirements mean you need to wager your bonus amount a set number of times (e.g., 20x). For example, a 1,000 BDT bonus with a 20x requirement means you need to place a total of 20,000 BDT in bets. Contribution rates vary by game.

Yes. Through Bonusgame's referral program, both you and the person you refer can receive a bonus. Your referral code can be found in your account dashboard.

Yes, most bonuses have an expiry period. Wagering requirements generally need to be completed within 7-30 days. Specific expiry details for each bonus can be found on the offer page.

Cashback bonuses return a portion of your net losses over a set period (e.g., weekly). New Bonusgame members may be eligible for cashback during their first week.
Gaming
5 Questions

Available on Bonusgame: Slots, Live Casino (baccarat, roulette, blackjack), Fish Game, Sports Betting (cricket, football) and much more. Game Lobby See.

Yes. All games on Bonusgame use certified RNG (Random Number Generator) technology that has been independently verified. No game can be manipulated.

Many Bonusgame Live Casino tables feature Bengali-speaking dealers. The entire platform is also available in Bengali. Casino page See.

Refresh your browser or clear the cache. Check your internet connection. Try a different browser or the Bonusgame app. If the issue continues, contact support.

When the connection is restored, game results are generally saved on the server and calculated correctly. If you lose connection mid-round, the result will be available once you rejoin.
Security & Privacy
4 Questions

Yes. Bonusgame uses SSL encryption to keep all data secure. Your personal information is never shared with third parties. For details Privacy Policy See.

Contact Bonusgame support immediately and request to lock your account. Verify your identity using your registered mobile number or email. Change your password and provide all relevant details to support.

Never. Bonusgame will never ask for your password via support chat, email, or phone. If you receive any such message, it's fraudulent — report it to support immediately.

Yes. If you report suspicious activity or a security concern to support, Bonusgame can freeze your account immediately. A cooling-off period is also available for responsible gaming purposes.
VIP Program
4 Questions

Every bet placed on Bonusgame earns you VIP points. As your points grow, so does your level — unlocking better rewards and benefits. Points start accumulating from your very first day. Learn more VIP page See.

VIP points can be redeemed for cash rewards, free spins, exclusive bonuses, and special perks. Higher-level VIP members also receive a dedicated personal account manager.

Your VIP level is generally determined by your activity during an evaluation period (such as monthly or quarterly). If you're not regularly active, your level may decrease.

Yes. Bonusgame hosts exclusive tournaments and competitions for VIP members with the chance to win big prizes. The higher your VIP level, the more exclusive tournaments you can access.
Bonusgame App
4 Questions

Bonusgame's Official App App page Download from. Download the APK file directly from the website and install it. Do not download from third-party sources.

Yes. A single Bonusgame account lets you log in on both the website and the app. Your balance, bonuses, and gaming history stay fully synchronized.

The Bonusgame app gives you access to all the same games, bonuses, and payment options as the website — optimized for mobile so everything runs smoother.

To install the APK on Android, you may need to enable "Install from unknown sources" in your device settings. Go to Settings › Security to turn it on. If you still have trouble, contact Bonusgame support.
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Why bonusgame

Why Bonusgame is Bangladesh's preferred platform

Thousands of members choose Bonusgame every day — and the reasons are pretty simple.

Fully in Bengali

Games, support, and guides — all in Bengali. No language barriers, everything is easy to understand.

Fast Payments

Deposits are credited within minutes, withdrawals processed within 24 hours. Mobile banking and e-wallets are supported.

Secure Platform

Your account is protected with SSL encryption, identity verification, and anti-fraud measures.

24/7 Support

Get help in Bengali via live chat for any issue. Average response time is under 3 minutes.

Exciting Bonuses

Welcome bonuses, cashback, free spins, and VIP rewards — Bonusgame members are always rewarded.

Mobile-First

The Bonusgame app and mobile website deliver the same seamless experience. Play from anywhere, anytime.

Still have questions?
The Bonusgame support team is available 24/7. Reach out via live chat and get instant responses in Bengali.
[email protected] Live Chat: 24/7
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Ready? Get started on Bonusgame today

Got all your questions answered? Don't wait any longer — register on Bonusgame and start your gaming journey today.

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