Bonusgame Terms & Conditions — Full Policy

01 General Terms

Bonusgame (bonusgame.cc) is an online gaming platform offering slots, Live Casino, Sports Betting, and fish game services. These Terms and Conditions ("Terms") form the foundation of the agreement between bonusgame and its users ("Members").

By using this service, you confirm that:

• You are at least 18 years old, or have reached the legal gambling age in your country of residence.
• You are registering an account in your own name and providing accurate information.
• Online gaming is not prohibited under the laws of your country.
• You are using this platform voluntarily and for entertainment purposes.

02 Account Registration & Management

When registering with bonusgame, you must provide accurate and complete information. Each person may only open one account. If a member is found to hold multiple accounts, all accounts will be closed and any balance held may be forfeited.

• Keep your account password confidential. Do not share it with anyone.
• You are solely responsible for all activity on your account.
• Any changes to your account details must be reported to the support team immediately.
• Operating an account on behalf of another person is not permitted.
• Accounts may not be sold, transferred, or rented.

03 Age Verification & Identity Confirmation

Bonusgame strictly does not provide services to anyone under 18. After registration, bonusgame may request identity and age verification at any time. Withdrawals may be put on hold until verification is complete.

Accepted identity documents:

• National ID Card (NID)
• Passport
• Driving License (if age is verified)

Verification is usually completed within 24–48 hours. If documents are unclear or do not match, bonusgame may request additional information.

04 Deposit & Payment Policy

Bonusgame accepts multiple payment methods for deposits. All deposits must come from your own account — deposits made in a third party's name are strictly prohibited.

• Accepted methods: mobile banking, bank transfer, debit/credit card, and approved e-wallets.
• The minimum deposit amount varies depending on the payment method.
• All deposits are processed in Bangladeshi Taka (BDT).
• Deposits are generally credited to your account instantly.
• If a deposit is delayed for any reason, please contact support.

05 Withdrawal Policy

We respect our Members' right to withdraw their deposited funds. The withdrawal process is transparent and follows defined rules.

• Account verification must be completed before a withdrawal can be processed.
• A minimum withdrawal amount applies.
• Daily and monthly withdrawal limits apply.
• Standard withdrawals are processed within 1–24 hours.
• Withdrawals may only be made using the same method used for the original deposit.
• Wagering requirements must be met before withdrawing bonus winnings.

06 Bonus & Promotion Terms

Bonusgame regularly offers bonuses and promotions. Each bonus has its own terms, which must be read before claiming.

• Welcome Bonus: Applicable on first deposit. Specific wagering requirements apply.
• Reload Bonus: Available on your next deposit. Terms and conditions apply individually.
• Cashback: Awarded based on losses within a specified period.
• Free Spins: Usable on specific slots only; limited validity.

General rules for bonuses:

• Each bonus has a specific claim deadline.
• The same bonus cannot be claimed more than once.
• Attempting to abuse bonuses may result in account suspension.
• Bonuses may be forfeited if wagering requirements are not met.

07 Gameplay Rules & Fair Play Policy

All games on bonusgame use internationally certified RNG (Random Number Generator) technology, regularly audited by independent third parties.

• If your connection drops during a game, the session will resume — any incomplete round will be resolved according to the applicable rules.
• Using any software or strategy to manipulate game outcomes is strictly prohibited.
• Collusion is strictly forbidden and will result in immediate account closure.
• If you have a complaint about a game result, you may contact support. Bonusgame will provide a resolution within a reasonable timeframe.

08 Responsible Gaming Policy

Bonusgame is deeply committed to responsible gaming. Gaming is for entertainment only — it is not a solution to financial problems.

Bonusgame's responsible gaming tools:

• Deposit Limit: Set a maximum limit on daily, weekly, or monthly deposits.
• Loss Limit: The game stops automatically once a set loss amount is reached.
• Cooling-Off Period: Take a break from gaming for a set period of time.
• Self-Exclusion: Temporarily or permanently close your account at any time.

If you feel gaming is having a negative impact on your life, contact our support team or visit the Responsible Gaming page.

09 Privacy & Data Protection

Bonusgame takes your personal information seriously. Our Privacy Policy is detailed separately. In brief:

• Your information is never sold to third parties.
• Only the information necessary to operate the service is collected.
• All data is secured with SSL encryption.
• Information may be disclosed to authorities when required by law.

10 Account Closure & Suspension

Bonusgame may suspend or permanently close an account for the following reasons:

• Providing false or incorrect information.
• Operating multiple accounts.
• Abusing the bonus system.
• Suspicion of money laundering or illegal activity.
• Abusive behavior toward other members or staff.
• Playing games through fraudulent means.

You may also close your account at any time by contacting support. Any valid balance will be returned in accordance with the applicable rules.

11 Dispute Resolution Process

If you have a complaint or dispute with bonusgame, please contact our support team first. We aim to resolve every issue as quickly and fairly as possible.

• After a complaint is submitted, bonusgame will provide an initial response within 7 business days.
• Complex cases are targeted for resolution within 14 business days.
• If both parties are not satisfied, third-party mediation is available as an alternative.

12 Policy on Changes to Terms

Bonusgame reserves the right to update these Terms and Conditions at any time. Notice will be given before changes take effect.

• For significant changes, notice will be provided via email or an on-platform announcement.
• Continued use of the platform after any changes means you agree to the updated terms.
• The date of the last update will be shown at the top of the page.

If you have any questions about these Terms, please contact our support team: [email protected]